Privacy Policy for The Health League

Effective Date: September 28, 2024

At The Health League, accessible from https://thehealthleague.ca, we are committed to protecting the privacy and personal information of our visitors. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website. We comply with all relevant Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA). Additionally, we adhere to Google’s disclosure requirements related to the use of Google Analytics.

1. Information We Collect

We may collect the following types of information when you visit our website:

  • Personal Information: When you fill out forms on our website (e.g., booking appointments or contacting us), you may be asked to provide personal information such as your name, email address, phone number, and any other details necessary for processing your request.
  • Usage Data: We collect information on how you interact with our website, including IP address, browser type, referring/exit pages, date and time of your visit, and other analytics data.

2. How We Use Your Information

The information we collect is used for:

  • Providing Services: To respond to inquiries, schedule appointments, and offer healthcare services.
  • Improving User Experience: To better understand how users interact with our website and improve its functionality.
  • Marketing and Communications: To send you relevant information about services, promotions, or updates, but only if you have provided consent.
  • Legal Compliance: To comply with applicable laws and regulations.

3. Google Analytics and Data Collection

We use Google Analytics 4 to help us understand how visitors engage with our website. Google Analytics collects data about your browsing behaviour, including your IP address, browser information, and the pages you visit. This helps us analyze web traffic and improve user experience.

By using our site, you agree to the collection and processing of data by Google Analytics. You can learn more about how Google uses data when you visit our site by visiting the following link:
How Google Uses Data

You can opt-out of Google Analytics tracking by using Google’s opt-out browser add-on.

4. Third-Party Services

We may share your data with third-party service providers that help us operate our website or provide our services (e.g., hosting providers, email services). These third parties are obligated to protect your information and use it only for the purposes for which it was shared.

5. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files placed on your device to remember your preferences, track your activities, and analyze website performance. You can control or delete cookies through your browser settings, but disabling them may affect the functionality of the website.

6. Your Rights and Choices

Under Canadian privacy laws, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any incorrect or outdated information.
  • Withdraw consent to the use of your personal information.
  • Request that we delete your personal information (subject to legal obligations).
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia if you believe we have not handled your personal information in compliance with applicable laws.

7. Security of Your Information

We take the security of your personal information seriously and implement appropriate physical, administrative, and technical measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected such information without parental consent, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and the “Effective Date” will be revised accordingly. Please review this policy periodically to stay informed.